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This Privacy Policy explains exactly what data madamtoto collects from your account, how we use it, and what choices you have over it. Availability of our services depends on local law and is accessible where local regulations permit.
When you open an account with madamtoto, we collect the details you submit during registration — your name, email address, and the contact information you provide. When you complete a transaction using GoPay, ShopeePay, or QRIS, we record the transaction reference and amount linked to your account wallet. We do not store full payment credentials on our servers; the payment rail handles that directly. We also collect device and session data — the type of device you use, your browser session identifiers, and the pages you navigate inside the lobby. This helps us keep your session consistent whether you return on mobile or switch to a different screen. Log data, including access timestamps and IP addresses, is retained for account security and fraud-detection purposes. We collect only what is necessary to run your account, process transactions you initiate, and respond to support requests. No data is sold to third parties. Where local law in Indonesia requires a specific retention period or disclosure, we follow those requirements as applicable.
Transaction references linked to your GoPay payments are stored against your account record for dispute and verification purposes only.
ShopeePay transaction IDs are logged at the point of deposit confirmation and tied to your account activity history.
QRIS scan events generate a reference code we retain for reconciliation; no card or bank detail is stored on our side.
Device type, session token and navigation path data are kept to support account continuity across your mobile and desktop sessions.
This policy covers the madamtoto platform directly — your account, your wallet activity, and the content you access through our lobby. It does not extend to third-party services that open in a separate environment or to external payment processors who operate under their own privacy terms. Understanding the boundary helps you know which policy to refer to when a question comes up.
Your login credentials, account profile and session activity are fully within scope. We control how this data is stored, accessed and deleted on request.
Deposits and withdrawals you initiate through GoPay, ShopeePay or QRIS generate records we hold. The payment processor's own terms govern data on their side.
Pages you visit inside the madamtoto lobby, games you open and session duration are logged under this policy for security and continuity purposes.
Links that take you outside madamtoto — including game studio environments that load separately — are governed by those providers' own privacy terms, not ours.
You have real, practical choices about the data we hold on your account. The most straightforward path is to log in and check your account dashboard — the current state of your profile, transaction history and contact details is shown there after login. If something looks incorrect, you can submit a correction request directly through our support channel and we will update the record. Want to know exactly what data we hold about you? Send a data access request to our support team and we will compile a summary of the information linked to your account. If you decide you no longer want an account with us, you can request deletion of your personal data. We will process that request in line with applicable local law in Indonesia, which may require us to retain certain transaction records for a defined period before full removal. Every request is acknowledged and handled through the same support path described in the contact section below.
Log in and open your account dashboard to see the profile data, transaction references and session details currently stored against your account.
If your name, email or contact information is wrong, contact support with the correction and we will update it after verifying your identity.
Send a written request to our support team and we will provide a summary of the personal data linked to your account within the timeframe permitted by local law.
You may ask us to delete your account and personal data. Certain transaction records may be retained as required by applicable local law before full removal is completed.
Any question about how your data is handled, a correction request, or a deletion query can be sent directly to our support team. We respond through the channels listed here — pick the one that works for you on your current device.
Open the chat widget from the lobby footer to speak with a support agent about any privacy question or data request.
Send your data access or correction request to our support email address shown on the Contact page. Include your registered account email for faster handling.
Log in and navigate to your account settings to review and update profile details or to initiate a support ticket directly from your account page.
We apply access controls to the data we hold, limiting which internal systems can read account records. Cookies are used to maintain your session across pages within the madamtoto lobby — you can manage cookie preferences through your browser settings. Data is retained only as long as your account is active or as required by applicable Indonesia law. When you close your account, personal data outside mandatory retention windows is removed from active records.
Account data is accessible only to internal systems that need it for your session, transaction processing or support requests. No broad internal access is granted by default.
Session cookies keep you logged in as you move through the lobby. You can clear or block cookies in your browser at any time; doing so will end your active session.
We keep your data while your account is open and for the period required by local law afterward. Data outside mandatory windows is removed on account closure.
When this policy changes, we update the version date at the top of this page. Continued use of your account after an update means you have seen the revised terms.
These are the questions we receive most often about how madamtoto handles personal data, what you can request, and how to get in touch about a specific concern.
We collect the name, email address and contact details you enter during registration. When you transact using GoPay, ShopeePay or QRIS, we log the transaction reference tied to your account. Device session data is also collected to maintain account continuity across your sessions.
No. We record the transaction reference and amount for your account history, but full payment credentials stay with the payment processor. GoPay and ShopeePay each hold their own data under their own privacy terms — we only see what is passed to us as a reference.
Send a data access request to our support team using the email address on the Contact page — include your registered account email. We will compile and return a summary of the data linked to your account within the period allowed under applicable local law.
Yes. Submit a deletion request through live chat or email support. We will process it in line with Indonesia law, which may require us to retain certain transaction records for a set period. Outside those mandatory windows, your personal data will be removed from active records.
We do not sell personal data. Data may be passed to payment processors when you initiate a transaction, and to internal systems needed to run your account and respond to support. No data is shared with advertisers or unrelated external parties.
Session cookies keep your login active as you move between pages in the lobby. They are not used for cross-site tracking. You can manage or clear cookies through your browser settings at any time — clearing them will end your current session and require you to log in again.