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These terms set out how your madamtoto account works, what we expect from you, and what you can expect from us. Read them before you use any part of this platform, including the lobby, your wallet, and any transaction you make through GoPay, ShopeePay, or QRIS.
By opening an account on madamtoto and using any feature on this platform, you accept these terms in full. They apply every time you log in, place any activity in the lobby, or move funds through your account wallet using a supported local payment method such as GoPay, ShopeePay, or QRIS. These terms are governed by applicable law and are available to you where local law in your eligible region permits access. We may update these terms when our services or applicable regulations change. When that happens, the revised version will appear on this page with an updated effective date. Continued use of your account after any update means you accept the revised terms. If you disagree with any part of the current terms, you should stop using the platform and contact our support team to close your account. We will not apply changes to you retroactively for activity that occurred before the date of any update. Any questions about what these terms mean in practice can be directed to our support team through the contact paths listed on this page.
GoPay transactions through your account wallet are subject to these terms and to the limits shown in your account dashboard after login.
ShopeePay transfers are processed under the same account rules. Any discrepancy in your wallet balance should be reported through our support channel.
QRIS payments are accepted where available in your eligible region. Check your account deposit page for the current QRIS entry point.
These terms cover a defined set of activities tied to your madamtoto account. Understanding their scope helps you know which actions are governed here and which involve a separate process. Account access, in-lobby activity, and wallet transactions all fall within this policy. Third-party services connected to your wallet provider — such as GoPay's own terms or ShopeePay's user agreement — fall outside it and are governed by those providers directly.
Login, session management, and account settings are covered by these terms. Any action you take after authenticating — including game activity and wallet changes — falls within this policy's scope.
Deposits and withdrawals processed through your madamtoto account wallet are governed here. The limits and verification steps shown on your account transaction page apply at the time of each transaction.
Game content from studios including PG Soft, Pragmatic Play, and Habanero is presented through the madamtoto lobby. These terms cover your access to that content, not the studios' own product terms.
Your GoPay, ShopeePay, or QRIS provider maintains its own terms for wallet use. Those terms sit outside this policy. Disputes with a payment provider must be raised with that provider directly.
You have several concrete actions available to you under these terms. First, you can review your full transaction history at any time — it is listed in your account dashboard after login, organised by date and method. If any account detail such as your registered contact or wallet information needs correcting, you can update it directly in your account settings page; fields that cannot be self-edited require a support request. If you believe a transaction record is incorrect, raise a dispute through our support channel with the transaction reference number visible in your dashboard. You can also request a copy of the data we hold on your account. Send that request to our support team using the contact path shown in the support section below. We will respond through the same channel used to make the request. These rights sit alongside the main terms and do not override any platform rule about account verification or withdrawal eligibility as shown in your account at the time of the request.
Your full transaction and session history is available inside your account dashboard after you log in. No separate request is needed to view standard activity records.
Update your registered contact details and linked wallet information in account settings. Fields restricted from self-editing require a written request to our support team.
For any terms-related question — scope, application, or a specific rule — send your query to our support team. Referencing the relevant section speeds up our response.
To request account data or escalate a terms concern, contact us through live chat or email. Include your account reference so the correct record can be located without delay.
If any part of these terms is unclear, or if you need to raise a concern about your account under this policy, we have three direct contact paths open to you. Use the one that suits your situation — live chat for quick clarification, email for a written record, and account self-service for routine detail updates.
Open the live chat window from any page on madamtoto. Use this for fast clarification on terms scope, wallet questions, or account access issues that need a quick answer.
Send a written terms or account query to our support email address shown on the contact page. Include your account reference and a description of the concern so we can locate the right record.
Many routine account actions — reviewing transaction records, updating wallet details, checking your current limits — are handled directly in your account dashboard without needing to contact us.
These terms connect directly to how we manage your account data, session activity, and payment records on madamtoto. We retain transaction records for the period required under applicable local rules and make them accessible to you through your dashboard. Cookies used on this platform are disclosed in our separate cookie notice, which is linked in the site footer. Account security — including login authentication and wallet verification — follows the steps shown in your account settings; if you suspect unauthorised access, contact support immediately through live chat. For data-related requests such as corrections or record copies, the email contact path is the correct route. We do not share your information with third parties outside of what is necessary to process your transactions through GoPay, ShopeePay, or QRIS where you have initiated those transactions yourself.
Transaction and account records are retained for the period required under applicable local regulations. The current retention period applicable to your account is not disclosed here but is available on request through support.
Cookies support session continuity and lobby navigation on madamtoto. Our full cookie disclosure is in the site footer. Adjusting cookie settings in your browser may affect how the lobby loads on your device.
Login and wallet verification steps are shown in your account settings. If you notice an action on your account you did not initiate, contact live chat immediately and follow the steps shown in the security section of your dashboard.
To request a correction to your account data or to ask a question about how your information is used, send a written request to our support email with your account reference included.
Below are the questions we receive most often about how these terms work in practice. If your question is not covered here, use the live chat or email path in the support section above.
These terms apply from the moment you create an account on madamtoto and continue to apply for every session after that. Each login confirms your acceptance of the version currently published on this page.
We update this page when terms change and revise the effective date shown here. We aim to notify you through your registered contact before material changes take effect. Continued account use after an update constitutes acceptance.
These terms govern your account-level transaction activity on madamtoto. GoPay and ShopeePay each maintain their own separate user agreements that apply to your wallet with those providers. Both sets of terms apply independently.
Open your account dashboard, locate the transaction reference in your history, then contact our support team via live chat or email with that reference. We will review the record and respond through the same channel you used.
Yes. Send a written request to our support email with your account reference. We will confirm receipt and respond with the relevant record through the email channel. Requests are handled in the order they are received.
If you do not accept the current terms, you should stop using the platform. Contact our support team to request account closure. We will process the closure and handle any remaining wallet balance in line with the steps shown in your account at that time.